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Ginger


What is Ginger?

Ginger provides mental healthcare through the Ginger app to you and your dependents age 18 and older. Ginger offers on-demand, confidential mental healthcare through coaching via text-based chats, self-care activities, and video-based therapy and psychiatry—all from the privacy of your smartphone.

 

How does it work?


UNCG is committed to providing you and your loved ones with access to best-in-class mental healthcare. With Ginger, there’s less friction in accessing help; it’s easy to use and available 24/7. Ginger’s virtual healthcare system delivers the right level of support, at the right time, through the convenience of the app.

How do I sign up for GINGER?

  1. Download the Ginger Emotional Support app.
  2. In the app, tap “Create Account,” then “My Organization.”
  3. Tap “Adult Dependent” and enter the primary member’s information.
  4. Follow the instructions. You’re all set!

 

Dependents age 18+ get access to Ginger from their own, separate accounts.

  1. Download the Ginger Emotional Support app.
  2. In the app, tap “Create Account,” then “Sign up as a dependent.”
  3. Tap “Adult Dependent” and enter the primary member’s information.
  4. Follow the rest of the instructions to complete sign-up.

 

Whom do I call?


Who can I reach out to if I have questions?

The Ginger Member Support team is available to answer any questions you may have. Members can reach out to Member Support through the app or email help@ginger.com. Member Support operation hours are Monday through Friday from 5:00 AM to 11:00 PM, Saturday and Sunday from 6:00 AM to 7:00 PM (Pacific Standard Time).

If you are experiencing an emergency mental health crisis, please contact 988 or 911.

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