Ginger
What is Ginger?
Ginger provides mental healthcare through the Ginger app to you and your dependents age 18 and older. Ginger offers on-demand, confidential mental healthcare through coaching via text-based chats, self-care activities, and video-based therapy and psychiatry—all from the privacy of your smartphone.
How does it work?
UNCG is committed to providing you and your loved ones with access to best-in-class mental healthcare. With Ginger, there’s less friction in accessing help; it’s easy to use and available 24/7. Ginger’s virtual healthcare system delivers the right level of support, at the right time, through the convenience of the app.
How do I sign up for GINGER?
- Download the Ginger Emotional Support app.
- In the app, tap “Create Account,” then “My Organization.”
- Tap “Adult Dependent” and enter the primary member’s information.
- Follow the instructions. You’re all set!
Dependents age 18+ get access to Ginger from their own, separate accounts.
- Download the Ginger Emotional Support app.
- In the app, tap “Create Account,” then “Sign up as a dependent.”
- Tap “Adult Dependent” and enter the primary member’s information.
- Follow the rest of the instructions to complete sign-up.
Whom do I call?
Who can I reach out to if I have questions?
The Ginger Member Support team is available to answer any questions you may have. Members can reach out to Member Support through the app or email help@ginger.com. Member Support operation hours are Monday through Friday from 5:00 AM to 11:00 PM, Saturday and Sunday from 6:00 AM to 7:00 PM (Pacific Standard Time).
If you are experiencing an emergency mental health crisis, please contact 988 or 911.